No one like to wait these days. Time has become such a valuable resource for us humans that one is even ready to get in first by paying an upfront fee. However, this cannot be done everywhere.

When queues are not managed properly and fairly, this results in having a bad experience and unnecessary confusion for your customers. A bad experience will always be remembered more than the good one and in a competitive environment this is not the best way you can treat your customers.

In an uncertain environment, customers become impatient and more conscious about each minute spend at the location.

The best way to deal with customer wait times is to give your customers a direction and knowledge of where they are standing in terms of the queue. Providing them with the information of approximate wait time is nothing but giving customers control of their idle time into their own hands.

In short, a QMS helps in expectation management for your customers.

A QMS is usually implemented in situations where:

• a. The queues are chaotic and non-existent resulting in bad customer experience.
• b. Busy areas where an attender is not present to control the priority.
• c. People are to be diverted according to the services they come for.
• d. Betterment of customer experience is your top concern.
• e. You want to own the entire customer journey at your place.

Modern solutions not only provide queue management, but entertainment and advertisement support as well.